Terms & Conditions
Last updated: August 2026
1. About us
These terms and conditions apply to all purchases made on karter.ie ("the website"), operated by KARTER, based in Ireland ("we", "us"). By placing an order you agree to these terms. Please read them carefully before ordering.
2. Products & pricing
All prices are shown in euro (€) and include VAT where applicable. Delivery charges are shown separately at checkout. We take care to display our products accurately, but colours may vary slightly depending on your screen. We reserve the right to correct pricing errors; if an error affects your order, we will contact you before dispatching.
3. Orders
When you place an order you will receive an email confirming that we have received it. A contract between you and us is formed when we confirm the order and payment has been received. We may refuse or cancel an order where a product is unavailable or a pricing error has occurred — in that case any payment made will be refunded in full.
4. Payment
We currently accept payment by bank transfer; our bank details are sent by email after you place your order. Your order is reserved for 3 working days pending payment. Card payments will be available soon.
5. Delivery
We deliver across the Republic of Ireland, typically within 2–4 working days of payment being received. Delivery is free on orders over €80; otherwise a flat delivery fee shown at checkout applies. If a delivery is delayed we will let you know as soon as possible.
6. Returns & right to cancel
Under EU consumer law you have the right to cancel your order within 14 days of receiving your items, without giving a reason. To exercise this right, contact us at hello@karter.ie within 14 days of delivery and return the items within 14 days of telling us. Items must be unworn, in their original condition and packaging. We will refund the full price of the items within 14 days of receiving the return. Return postage is at your own cost unless the item is faulty.
7. Faulty items
If an item arrives damaged or develops a fault, contact us and we will arrange a repair, replacement or refund in line with your statutory rights under the Sale of Goods and Consumer Rights legislation.
8. Liability
Nothing in these terms limits your statutory rights as a consumer. We are not liable for losses that were not foreseeable when the contract was formed, or that were not caused by our breach of these terms.
9. Complaints & disputes
If you are unhappy with anything, please contact us first at hello@karter.ie — we will do our best to resolve it. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
10. Changes to these terms
We may update these terms from time to time. The version published on the website at the time you place your order applies to that order.